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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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I am sorry to say that I am very unhappy with the service we have received from Granite City Cycles and it has made me apprehensive to recommend Honda or Granite City Cycles to anyone. We have even considered selling our Honda and looking into a different company that backs there products and is willing to help there customers even if we have to travel to get there. We bought our Honda Rancher in April of this year from John Morrissette who was very helpful along with the rest of your sales team and were pleased with our decision to do business with your company. We soon learned the same great attributes that your sales team offered were not backed by your service department. We have brought our Honda back with the same reoccurring problem - The gas is clogging the carburetor and causing the four wheeler to not start. We have bought the Honda injector Fluid Cleaner as recommended by your service department and used it regularly, this is not helping. It is ridiculous to spend this much money on anything when we can not use it. Especially when the service department is unwilling to help us figure out a solution to this problem; is rude making comments such as "it isn't the four wheelers fault"; and apprehensive about covering it under the warranty. Not to mention the amount of time we have to wait until it is fixed AGAIN. If we had known we would have had these problems we would NOT have bought the four wheeler from your company. The four wheeler is of no use when it won't start - it does not sit in the garage it gets used every day and there should be no need to drain the carburetor as we were told to do after we stopped each time, that is unbelievable, the four wheeler is brand new! If I wanted problems and to have to spend time fixing one I would have bought a used one!
You can contact me - Margaret Day at 279-5155 or Tyler Daniels at 279-5495
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| By: Margaret Northfield,VT |
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"my dirt bike is sweet"
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| By: Jordan Wolcott,VT |
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"While I loved the Grizzly 700, it was the friendliness and flexibility of the staff that really made the sale. And my wife felt right at ease in the store, unlike other stores she refers to as Guy Stores. I really appreciate the attitude -- it got me a new quad!"
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| By: Anonymous Waterbury Center,VT |
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"I bought a Honda Reflex Scooter August 5, 2006 and I love it. Devon was a great salesman and made the paperwork process painless. I wanted a Blue Reflex and he found me one and got it within only a couple of days. Josh and Nate are also very helpful and don't mind me bugging them with questions about stuff, which they answer if they know the answer or get the answer for me. They don't ever pressure me into buying something but they are always ready to help me find something I'm looking for. They're great."
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| By: Nancy Middlesex,VT |
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